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WhatsApp and SMS conversations
Answer customers on WhatsApp and SMS with the same knowledge and approvals as email.
Coming soon: this use case is in build. The steps below describe what it will do; book a demo to see the parts that run today.
EXAMPLE REQUEST
What you ask.
What comes back.
An illustrative request. Your agent works on your own systems and records.
Good for: Support & shared inboxes, Sales & customer service
Industries: Hospitality & wellness, Retail & consumer brands
WhatsApp and SMS conversationsWhatsApp + SMS
Sample dataReply to the WhatsApp messages from today.
You get answers and drafts.
Illustrative example with sample data. Nothing here was sent or posted.
WHAT LUMINORIX DOES
Step by step.
- Reads what arrivesReads incoming messages and your knowledge files as it comes in.
- Sorts and flagsPrepares answers and drafts.
- Hands you the decisionsAnything that needs a person waits for you, with the reason it stopped.
SYSTEMS IT CONNECTS
Works with what you use.
- SMS
Connector availability, data scope and permitted actions are confirmed for your systems before deployment.
WHERE YOU STAY IN CONTROL
Clear boundaries.
Clear hand-offs
Items that need a person say why.
On the record
Every label and route is logged.
RELATED USE CASES
Often paired with.
START WITH ONE RECURRING JOB
Which work should an agent
take off your plate first?
Bring one recurring job. We map the systems, the access and the approval points, and show the agent doing it on sample data.