Luminorix

HomeUse casesOrder changes, returns and cancellations

On requestSupport & shared inboxes, Operations & purchasing

Order changes, returns and cancellations

Requests to change, return or cancel an order are checked against the order and your policy, and prepared for a one-click approval.

Book a demo See the steps

On request: built from Luminorix services that run today. It is configured for your business and systems, and checked with you, before it is switched on.

EXAMPLE REQUEST

What you ask.
What comes back.

An illustrative request. Your agent works on your own systems and records.

Good for: Support & shared inboxes, Operations & purchasing
Industries: Distribution & e-commerce, Retail & consumer brands

Order changes, returns and cancellationsOdoo + Help Scout
Sample data

This customer wants to return two boxes.

You get the prepared return or change, waiting for approval.
Illustrative example with sample data. Nothing here was sent or posted.

WHAT LUMINORIX DOES

Step by step.

  1. Prepares the workReads the order, the shipment and your return policy.
  2. Asks firstShows the prepared return or change, waiting for approval on an approval card.
  3. Does it and records itOnly after approval does it make the change in your system, and it logs what changed.

SYSTEMS IT CONNECTS

Works with what you use.

  • Odoo
  • Help Scout

Connector availability, data scope and permitted actions are confirmed for your systems before deployment.

WHERE YOU STAY IN CONTROL

Clear boundaries.

Approval first

No change is made before a person approves it.

Agreed scope

It acts only where and how it was allowed to.

Reversible and logged

Every change is recorded and can be undone.

RELATED USE CASES

START WITH ONE RECURRING JOB

Which work should an agent
take off your plate first?

Bring one recurring job. We map the systems, the access and the approval points, and show the agent doing it on sample data.

Book a demo See all use cases