Read only
Answering never changes anything in your systems.
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24/7 answers for customers in chat
Customers get answers from your own documents at any hour; anything the agent cannot answer goes to your team with the context.
EXAMPLE REQUEST
What you ask.
What comes back.
An illustrative request. Your agent works on your own systems and records.
Good for: Support & shared inboxes
Industries: Any industry
24/7 answers for customers in chatWebsite chat + Knowledge files
Sample dataWhat is your return window?
You get an answer with the source, or a hand-off to a person.
Illustrative example with sample data. Nothing here was sent or posted.
WHAT LUMINORIX DOES
Step by step.
- Takes the questionIn chat, email or the app, in plain language.
- Looks it upReads your help articles, policies and order records, read only.
- Answers with the sourceReplies with an answer with the source, or a hand-off to a person and says where it came from.
SYSTEMS IT CONNECTS
Works with what you use.
- Website chat
- Knowledge files
Connector availability, data scope and permitted actions are confirmed for your systems before deployment.
WHERE YOU STAY IN CONTROL
Clear boundaries.
Sources shown
Each answer says where it came from.
Your permissions
People see only what they are allowed to see.
RELATED USE CASES
Often paired with.
START WITH ONE RECURRING JOB
Which work should an agent
take off your plate first?
Bring one recurring job. We map the systems, the access and the approval points, and show the agent doing it on sample data.