Patient data stays protected
Model calls run on a cloud service under a business associate agreement. Luminorix operators work from job metadata, not patient records.
HomeUse casesMedical billing back office
Medical billing back office
Scheduled encounter work in the billing system, a weekly remittance run, and status updates for the billing team, without anyone retyping data.
EXAMPLE REQUEST
What you ask.
What comes back.
An illustrative exchange with sample data. Your agent works on your own systems and records.
Good for: Operations & purchasing, Finance & accounting
Industries: Healthcare billing
Billing deskBilling system + Teams
Sample dataRun this week’s remittances and tell me what needs a person.
This week’s remittance batch is done. Two sign-ins need a one-time code from the billing lead; the desktop link is ready.
Illustrative example with sample data. Nothing here was sent or posted.
WHAT LUMINORIX DOES
Step by step.
- Works on a scheduleEncounter batches run on set weekdays; remittances run weekly.
- Uses the real systemWorks in the practice-management software through a dedicated, monitored desktop, the way staff do.
- Runs remittancesRuns the weekly remittance (EOB) batch in the practice-management system.
- Hands off what needs a personCoding questions, one-time codes and judgment calls go to the billing lead, with a link to the live desktop.
- Reports statusShort updates to the billing team in Teams and email.
SYSTEMS IT CONNECTS
Works with what you use.
- Practice-management and billing software
- Microsoft Teams
- Microsoft 365 mail
Connector availability, data scope and permitted actions are confirmed for your systems before deployment.
WHERE YOU STAY IN CONTROL
Clear boundaries.
People keep judgment calls
Coding questions and judgment calls stay with the billing team.
Screen checks before clicks
The desktop agent confirms the screen before each action.
RELATED USE CASES
Often paired with.
START WITH ONE RECURRING JOB
Which work should an agent
take off your plate first?
Bring one recurring job. We map the systems, the access and the approval points, and show the agent doing it on sample data.