HomeUse casesTeam assistant in Telegram or Teams

LiveSupport & shared inboxes, Operations & purchasing

Team assistant in Telegram or Teams

Your team asks the agent in the group chat and gets answers from your own documents and systems; edit requests wait for a named builder’s approval.

EXAMPLE REQUEST

What you ask.
What comes back.

An illustrative exchange with sample data. Your agent works on your own systems and records.

Good for: Support & shared inboxes, Operations & purchasing
Industries: Hospitality & wellness, Distribution & e-commerce

Team assistantTelegram group
Sample data

What is our cancellation policy for group bookings?

Group bookings can be cancelled with full credit up to 30 days before arrival, per the policy document updated in September.
Illustrative example with sample data. Nothing here was sent or posted.

WHAT LUMINORIX DOES

Step by step.

  1. Joins the groupAdded to your team’s Telegram or Teams chat, plus direct messages.
  2. Answers from your knowledgeUses the documents, policies and systems you connect.
  3. Takes feedbackCorrections become knowledge updates proposed to a builder.
  4. Routes change requestsRequests to change something are logged for the people allowed to approve them.

SYSTEMS IT CONNECTS

Works with what you use.

  • Telegram
  • Microsoft Teams
  • Your documents
  • Odoo

Connector availability, data scope and permitted actions are confirmed for your systems before deployment.

WHERE YOU STAY IN CONTROL

Clear boundaries.

Named builders approve

Only the people you name can approve changes.

Knowledge per workspace

Each business’s knowledge stays in its own workspace.

Honest wording

The assistant is instructed to describe only the steps it took, and feedback is logged.

RELATED USE CASES

START WITH ONE RECURRING JOB

Which work should an agent
take off your plate first?

Bring one recurring job. We map the systems, the access and the approval points, and show the agent doing it on sample data.